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You don't need to be technical. Tell us what you're having trouble with and we'll guide you through it step by step.
Remote help with Smart TVs, streaming devices, apps, picture, sound and Wi-Fi, by WhatsApp video call, voice call or chat. For homes in the UK and the USA.
100% remoteVideo, voice or chat on WhatsApp
9am to 10pm, 7 daysLondon time
Pay after the jobInvoice once it's done
UK & USATeam in London and Dublin
Choose a time and tell us what's wrong. At your booked time, one of our TV experts will contact you on WhatsApp.
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Call us on WhatsAppOpens WhatsApp. Ask for a call or tap the call button.Message us on WhatsAppDescribe the problem and send a photo.Stay safe
We'll never ask for your passwords, card details or security codes, and we don't take control of your TV. Never share these with anyone who contacts you claiming to be TV support.
One of our TV experts will contact you on WhatsApp at that time. Keep your phone nearby and, if you can, stand near the TV.
Message us on WhatsAppYou can book professional remote help with Smart TVs, streaming devices, apps, picture, sound and Wi-Fi, by WhatsApp video call, voice call or chat. For homes in the UK and the USA.
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Most TV problems don't need anyone in your living room. They need someone who knows TVs and can see what you're looking at. That's what a WhatsApp video call gives us. You hold your phone up to the TV and we see the screen, the menus and the cables, then we tell you what to press.
Our TV experts work from London and Dublin and spend their day setting up and fixing TVs, streaming devices and apps. We explain things in plain English, at your pace, and check that it's working before we finish.
If it's connected to your TV, we can probably help. These are the things people ask us about most.
From first switch-on to a TV that's tuned, connected and ready to watch.
Getting the TV online, fixing drop-outs and weak signal.
Plugging in, setting up and updating streaming devices.
Installing streaming, catch-up and IPTV apps and signing in to your own accounts.
No signal, wrong size, dark or washed-out picture, flicker.
No sound, out-of-sync sound, soundbar and speaker connections.
Pairing a new remote, one remote for TV and soundbar, confusing buttons.
Which cable goes where and switching between inputs.
Finding out why streams stall and what actually fixes it.
Setting up a VPN app on your TV, stick or box and checking it works.
Getting TV, soundbar, consoles and boxes to work together.
Menus, settings, updates, or just how to do something.
A new Smart TV asks a lot of questions on day one: language, network, accounts, updates, channel tuning. We go through each screen with you so nothing gets skipped, and help you sort out the home screen so the things you watch are easy to find.
Streaming sticks and TV boxes are cheap and powerful, but setup isn't always obvious. We help you plug them in, get them online, pair the remote and keep them up to date, whichever make you have.
We help you find, install and use streaming, catch-up and IPTV player apps on your TV or device, and sign in to the subscriptions you already have. You type your own passwords. We just show you where.
We work through the problem the way a good engineer would: check the obvious things first, then narrow it down. We help with buffering, no signal, no sound, sound out of sync, a picture that looks wrong, apps that crash and Wi-Fi that keeps dropping.
When remote help isn't enough: if a TV won't power on at all, the screen is cracked or there's a hardware fault, it needs a repair engineer. We'll tell you straight away rather than waste your time.
New TVs have more menus, more buttons and more apps than the ones they replaced, and the instruction leaflet rarely helps. Lots of our customers are older people who want to get back to watching their programmes without having to ask the family every time something changes.
We take it slowly, explain each step in plain English and are happy to go over things more than once. Family members can book on a parent's or grandparent's behalf and join the call too.
Five simple steps, all from your sofa.
Pick a day and a one-hour time that suits you.
A few words is enough. Mention your TV or device if you know it.
At your booked time, by video call, voice call or messages.
Point your phone at the screen, remote or cables so we see what you see.
We tell you exactly what to press, one step at a time, until it's sorted.
Yes. You can book one of our TV experts to set your TV up with you remotely over a WhatsApp video call, at a time that suits you, from 9am to 10pm London time, 7 days a week. You hold your phone up to the TV and we guide you through every screen, from first switch-on to Wi-Fi, channels and apps. You pay after the job, once it's done. If you need the TV physically wall-mounted or an aerial fitted, that needs an installer in your home.
UKProviderNow's TV Setup & Technical Help team can. We're TV experts working from London and Dublin, helping homes in the UK and the USA by WhatsApp video call, voice call or chat. We help with new Smart TVs, streaming sticks and boxes, apps, picture, sound, soundbars and Wi-Fi. You don't need to be technical, because we explain each step in plain English.
Home installation visits are usually charged as a fixed call-out fee, and wall-mounting or aerial work costs more. Remote help avoids the call-out entirely. With us there's nothing to pay when you book: your expert sorts the problem with you, then we send an invoice once the job is done.
The most common causes are the TV being on the wrong input (HDMI instead of TV or Aerial), a loose or damaged aerial cable, or the channels needing a retune after a transmitter change. Check the cable is pushed firmly into the TV's aerial socket (RF In, or Antenna in the USA), switch the input to TV, then run an automatic channel scan from the settings menu. If no channels are found and other TVs in the house have the same problem, the aerial or its cable is likely faulty and needs an aerial installer. We can walk you through each check on a video call.
Plug the TV in, connect any aerial or antenna cable, and switch it on with the remote. The setup screen then asks you to choose your language and country, connect to Wi-Fi, accept the terms, install software updates and scan for channels. After that, sign in to the apps you use and arrange your home screen. It usually takes 20 to 40 minutes. If you get stuck on any step, we can guide you through it on a WhatsApp video call.
The easiest Smart TV for an older person is one with a simple remote with large buttons, voice control, and accessibility settings such as larger text, audio description and clearer speech. Any modern Smart TV can be made much simpler, though. We can set it up so it switches straight to the channels they watch, remove apps they don't need, make the text bigger and show them the few buttons that matter.
No. Tell us what's wrong in your own words and we'll guide you through it one step at a time. We'll tell you which button to press and what you should see on the screen.
Book a time, and at that time one of our TV experts contacts you on WhatsApp. On a video call you point your phone at the TV, remote or cables so we can see the problem, and we talk you through fixing it.
One-hour sessions from 9am to 10pm London time, 7 days a week. If you're in the United States, the booking form shows each time in your local time too. For example, 2pm in London is 9am in New York.
Yes. We help customers in the United Kingdom and the United States. Everything is done over WhatsApp, so it works the same in both countries.
No. We never need your passwords, card details or security codes. When an app asks you to sign in, you type your details in yourself. If anyone claiming to be us asks for them, don't share them.
No, and we don't need to. You stay in control the whole time. We see the problem through your video call and tell you what to do.
Yes. Book the session with the WhatsApp number of the person who'll be next to the TV. You're welcome to join the call too.
Setting up IPTV needs three things: a compatible device (a Smart TV, streaming stick, TV box, phone or computer), an IPTV player app, and the subscription login details or playlist URL from your provider. Install the player app from your device's app store, open it, and enter your login details (server, username and password) or paste the playlist URL. The channel list and TV guide then load. If the app isn't available for your TV, or the channels won't load, book a session and one of our IPTV experts will set it up with you over WhatsApp video.
Yes. We can help you install and set up an IPTV player app with the subscription details you already have, and set up a VPN app on your TV or streaming device.
We'll tell you honestly. If the problem is a hardware fault, like a cracked screen, a dead power supply or a TV that won't turn on at all, it needs a repair engineer and remote help won't fix it.
Yes. Message us on WhatsApp with your name and booking time and we'll move or cancel it.
Got a question about an IPTV subscription instead? See our support page.
