Support
Most setup issues are quick to resolve. Check the common questions below, or contact us directly if you need help with something specific to your account.
My IPTV is buffering — what should I check first?
Buffering is almost always a connection issue. Check your internet speed, try moving closer to your router or using a wired connection, and restart your player app. If it continues, contact support with your device type so we can check further.
I didn't receive my account details
Check the delivery method you selected at checkout — email, WhatsApp, Telegram, or My Subscriptions in your account. If it's been more than a few hours after payment confirmation, contact support.
How do I change my device or content preference?
Contact support with your account email and the change you'd like. Some changes may affect your setup, so we'll confirm with you before applying anything.
How do I cancel or renew my subscription?
Plans run for a fixed length and don't renew automatically. To extend, place a new order before or after your current plan expires. See our Refund Policy for cancellation terms.
Diagnose it yourself first
Our free tools can often narrow down a buffering or connection problem before you need to contact us.
Contact us directly
Email is the most reliable way to reach us. Log in and open a support request from your dashboard if you'd like your account details attached automatically.
support@ukprovidernow.com