Refund Policy

This page describes the refund policy once the specific terms below are confirmed by [Business owner/decision maker]. The structure is in place; the exact windows and conditions marked [to confirm] need a decision before this goes live.

Before your order is delivered

If payment has been submitted but your IPTV account details haven't been delivered yet, you can request a cancellation and refund by contacting support. [to confirm: exact window, e.g. within 24 hours of payment].

After your account details are delivered

Because IPTV access is delivered digitally and activated on your device, refunds after delivery are [to confirm: not offered / offered under specific conditions]. If your service isn't working as expected, contact support first — most issues are resolved through troubleshooting rather than a refund.

Payment issues

If you believe you were charged incorrectly — for example, charged twice for the same order — contact support with your order details and we'll investigate before any refund decision is made.

How to request a refund

Email support@ukprovidernow.com with your account email and order details. We'll confirm your order status before responding.