Refund Policy

We want you to be happy with your IPTV subscription. If you're not, every subscription bought through a UKProviderNow account comes with a 30-day money-back guarantee.

30-day money-back guarantee

If you bought an IPTV subscription with your UKProviderNow account and you're not happy with it, you can ask for your money back within 30 days of your payment being confirmed. You don't need to give a reason, though telling us what went wrong helps us improve.

The guarantee applies to:

• IPTV subscription orders placed through a registered UKProviderNow account on ukprovidernow.com
• Requests made within 30 days of the order's payment being confirmed
• One refund per order: the full amount paid for that subscription, including any extra devices added to it

It doesn't cover:

• Purchases made without a UKProviderNow account, or bought from a third party or reseller
• Requests made more than 30 days after payment was confirmed
• Physical products from our Store, which have their own returns information on each product page

Not happy with the service? We can switch your server first

If the problem is buffering, freezing, missing channels or picture quality, it's often down to the server your account is on. If you'd like, we can move your account to a different server at no cost before you decide on a refund. This is entirely optional. If you'd rather just have your money back, you can ask for a refund straight away, and asking us to try another server doesn't use up or shorten your 30 days.

Before your order is delivered

If your payment has been submitted but your IPTV account details haven't been delivered yet, you can cancel your order at any time for a full refund by contacting support.

How and when you're refunded

We process every refund within 7 days of your request. How quickly the money reaches you depends on how you paid:

• PayPal: refunded the same day we process it.
• Bank transfer: sent within 7 days. Your bank may take a few extra working days to show it in your account.

All refunds go back to the same account you paid from, meaning the same PayPal account or the same bank account. We can't send a refund to a different account or person. We'll let you know as soon as your refund has been sent.

Once a refund is approved, the IPTV account for that order is deactivated and the subscription ends.

Payment issues

If you believe you were charged incorrectly (for example, charged twice for the same order), contact support with your order details. Duplicate or incorrect charges are refunded in full once confirmed, whether or not you're within the 30 days.

How to request a refund

Send us a message through our contact form using the email address on your UKProviderNow account, or contact us through Support. Include your order number (shown in your dashboard under Orders) and let us know whether you'd like a refund or would prefer us to try a different server first. We'll confirm your order details and reply as soon as we can.